How to solve error message “There are no valid services available” for FedEx Mexico?

Does FedEx support packages like FedEx Box, FedEx Pack, FedEx Tube, etc., in Mexico when using the WooCommerce FedEx Shipping Plugin? Find it out in this small guide.

Customer:

I am getting an error message displayed as “There are no valid services available”. My business is based in Mexico.


PluginHive Support:

In the WooCommerce FedEx Shipping plugin settings of your website, packaging type is selected as default. But for Mexico, FedEx doesn’t support packages like FEDEX_BOX, FEDEX_PACK, FEDEX_TUBE.

We recommend you to select package types like FEDEX_10KG_BOX, FEDEX_25KG_BOX or FEDEX_ENVELOPE.
Else, you can disable all predefined boxes and add your own box under ‘Box Sizes’ section.

If you need any help setting up FedEx shipping on your WooCommerce store, feel free to Contact PluginHive Customer Support. We would be more than happy to help.

Good luck! 🙂

Last Updated On April 24, 2020

3 thoughts on “How to solve error message “There are no valid services available” for FedEx Mexico?

  1. ajay says:

    Hi,
    I am getting same message. I using valid shipper zip code.

    stdClass Object
    (
    [HighestSeverity] => WARNING
    [Notifications] => stdClass Object
    (
    [Severity] => WARNING
    [Source] => crs
    [Code] => 556
    [Message] => There are no valid services available.
    [LocalizedMessage] => There are no valid services available.
    )

    [TransactionDetail] => stdClass Object
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => stdClass Object
    (
    [ServiceId] => crs
    [Major] => 22
    [Intermediate] => 0
    [Minor] => 0
    )

    )

    • Anindo
      Anindo C says:

      Hi Ajay,

      Thanks for reaching out to us.

      This error usually occurs when FedEx does not provide shipping services between the “Ship from” and “Ship to” addresses.
      Can you please check whether there are any services returned for the addresses in the FedEx rate calculator link provided below?
      FedEx: https://www.fedex.com/ratefinder/home

      If there are any services returned, then kindly raise a ticket via PluginHive Customer Support.
      Our team will get back to you.

      Let us know if you have any queries.
      Regards,

  2. miguel says:

    I am having the same problem (also in Mexico) and I don’t know where I can select the package type. Could you please point out where is this option? Thanks!

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