Fix the “There Are No Valid Services Available” FedEx Error in WooCommerce

If your WooCommerce store shows the FedEx error “There are no valid services available” at the cart or checkout, and no FedEx shipping rates appear, this guide explains why it happens and how to fix it with the FedEx Shipping Plugin for WooCommerce with Print Label. It is most common for stores in Mexico, where FedEx does not accept some package types, but it can also happen for other routes.

Fix “There are no valid services available” for FedEx Mexico

Does FedEx support package types like FedEx Box, FedEx Pak, and FedEx Tube in Mexico when using the FedEx Shipping Plugin for WooCommerce with Print Label?

To understand why this happens, let’s look at a support query from a WooCommerce store owner in Mexico who encountered this error and see how PluginHive Support helped identify the cause and resolve it.

Customer:

I am getting an error message displayed as “There are no valid services available”. My business is based in Mexico.

PluginHive Support:

For Mexico, FedEx does not support package types like FEDEX_BOX, FEDEX_PAK, and FEDEX_TUBE, so the plugin cannot get rates if one of these boxes is used for packing. We recommend using a package type that FedEx accepts for your shipments, such as FEDEX_ENVELOPE. Otherwise, you can disable all predefined boxes and add your own box under the Box Sizes section.

You can find this under the Packaging tab of the FedEx plugin settings. Set Parcel Packing Method to Pack into boxes with weights and dimensions, then untick Enabled for the unsupported boxes in the Box Sizes table. Click Add Box if you want to add your own custom box. To know more about the boxes, see Insights into the FedEx Boxes for WooCommerce.

Please note that international shipping doesn’t support the FedEx 10kg Box and 25kg Box in the plugin, so the plugin skips them when the destination is in the same country as your store. For domestic orders within Mexico, use the FedEx Envelope or a custom box.

If you already use a supported package type and still get the error, FedEx may not offer any service between the “Ship from” and “Ship to” addresses. Check the same addresses in the FedEx rate calculator, and enable Debug Mode in the plugin settings to see the exact response from FedEx. If the calculator returns services but the plugin does not, contact PluginHive Customer Support with the debug data. You can also go through How to troubleshoot the WooCommerce FedEx Shipping Plugin.

If you need any help setting up FedEx shipping on your WooCommerce store, feel free to Contact PluginHive Customer Support. We would be more than happy to help.